It started when the Smart Home Monitor wasn’t working and it would recognize we were home but not disarm the alarm. It would just keep going off and we would try and manually disarm but nothing would work. It would just keep spinning and setting off the alarm. I have been doing a lot of reading on here about situations and decided to un-install smart home monitor and tried Smart Alarm. Again same problem. Works fine for night command and Good Morning, but when we get home, it always seems to trigger even with the delay. I don’t know what is going on and am frustrated that one of the main reasons we purchased this system is not working.
On a separate note, SmartThings help has been useless! They’re chat has been down for a week and I don’t understand why there is no one you can actually talk to. I send ticket after ticket with little response, and the responses I do get aren’t helpful!