I have a siren which is set to go off if there is an “Intrusion Detection”, and all of my lights should come on as well. I have about three motion sensors that are "armed’ at night - any motion signals an intrusion. And Scout is monitoring faithfully.
So last night, I was woken up at home at 2:00am by Scout, asking if I needed assistance. I didn’t know why they were calling so half asleep I gave them the code and told them I was fine. I disarmed the alarm (which was showing intrusion and i had a notification on my phone too) and went downstairs (past a very motion sensor) to check it out. There was one light on indicating motion in the playroom, which is the sensor Scout had said had motion. Clearly no break in, so I breathed a sigh of relief.
As I was going upstairs, past the motion sensor I had already gone past to get down the stairs, the siren went off and all of my lights came on.
There was some difficulty turning off the siren because according to the app out was already off. But my main thing is… Wth. Scout was notified but the siren wasn’t triggered by SHM? Then three minutes later, after I had specifically disarmed it, my motion triggers the sirens and lights (but no call from Scout.)
This is not acceptable to me. This is a feature I’m paying monthly for.