Just set up my Smartthings Hub with home monitoring, put up my sensors (7 open/close and 1 motion) and ran it in test mode for 6 days so my wife and I could get comfortable with it. We’ve never had a security system, so we have that learning curve on top of me tinkering with the setup.
I noticed during the test period that I’d get emails from Scout saying that they detected an alarm at my house and gave the script of what would happen if I was out of test mode. This happened in Armed (Home) which has all open close sensors on and no motion. Each time I’d get the email, the ST app would not give me a push notification or an alert that needed to be dismissed. There is nothing in the history, and everything is green if we open the app.
Tonight I signed the agreement and went live for Scout monitoring. Sure enough, I got a call that they had detected an alarm. The dispatcher said it was for my motion sensor. I provided the code and they ended the call. I immediately checked the app and verified that I was in Armed (Home) and that it was green. In addition, I have SHM set to have all my lights come on in the house when an alarm is detected (as well as my living room audio system at high volume on an FM station, until I get a siren). Nothing was triggered locally. Yet Scout got some kind of alert from the motion sensor despite me being in Home/Stay.
I went through SHM Security setup again and verified that Home was set to ignore motion sensors.
Any ideas on what I could be doing wrong?