Hi all, new to the forum but I’ve had the 2018 hub for a while - only had 2 water sensors connected but now I’m trying to expand my devices.
I got 2 Sengled multicolor BR30 bulbs, but I can’t seem to get them connected. Some of the steps I’ve taken already are:
- Scanned the QR codes on the box/bulbs but I just get a message in the ST app saying “Couldn’t verify QR code”
- Retry without scanning QR code, after a few minutes I get a message saying “It looks like we couldn’t connect. Try again or reset the device.”
- Close out the app, reset the bulbs, and immediately try to connect again as soon as they power back on again but still can’t connect.
My hub is in the same room as the bulbs so I can’t really think of any reason that it wouldn’t be able to find them when the water sensors are in the basement and connect with the hub with no problem. If anyone has any suggestions for getting over this problem I’d love it so I don’t have to return these or buy the Sengled hub as I plan on adding a lot of smart bulbs pretty soon and the price point for these seems to be the most reasonable.