Schlage FE599NX Offline

[sdaniel105 (Sean Daniel)]

This Schlage Z-Wave device worked great for about 6 months. Was always online and able to unlock via internet when at home about 1600 miles away. Now the Smarthub shows connected and it shows the lock as a connected device, but I can only unlock when connected to same Wifi. Tried removing then adding back to system when there in November, but same results. Any suggestions?

Thanks

[merrick777 (MS)]

If you don’t end up figuring this out, call Schlage. They have a three-year warranty on their products, and they replaced a lock for me with no questions asked!

[sdaniel105 (Sean Daniel)]

I did email them. Will see what they say.

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

See this post, it may help:

FAQ: why would I need another beaming repeater if my zwave lock is already close to my hub?

Absolutely right JD. This question is the number 1 question we get from users in many different forms. I’ll outline the most common symptoms folks experience when using locks: My lock is 5ft from my hub I can see the lock/unlock events in the history but I don’t see the user code/name I can lock/unlock using my mobile app but my codes aren’t being programmed Some of my codes are being programmed while others aren’t My codes are being programmed but I’m not getting notifications/actions aren’t being executed when the codes are used It works in the mornings but not in the evenings It was working till recently and now it’s having trouble I moved my lock closer/next to my hub but I’m still having issues One of my locks is working perfectly, the other one (closer to the hub) is having tr…

[sdaniel105 (Sean Daniel)]

Thanks. Nothing changed physically from 1st 6 months to now, but I will move Smarthub to the garage mesh router beacon when I go down in February since that is where the lock is located.