Problem Schlage Connect BE469ZP Z Wave Plus - Unknown Status after pairing

Devices & Integrations
1

Hi there,

I just bought a new Schlage Connect lock, and after I pair it, the app show the lock as unknown and does not does anything.

I tryed to remove the device and add it again, but is the same result…

Any ideas?!

HUB001
HUB001.jpg750×1334 38.1 KB

2

Try running z-wave repair. Click on the More tab shown in your posted image - in the lower right of the screen. Click on the Hub is Online, then choose z-wave utilities and the run repair.

3

Try adding a repeater within 20ft of the lock.

4

Thanks for your help, it worked after the repair :slight_smile:

Now it shows the status and can lock and unlock via SmartThings

5

I had the same issue, and this worked, but I still can’t add a lock code to it through Smart things guest lock access. I kinda gave up on trying and found this post today after the latest update which temporarily dropped guest lock access. Anyone else having trouble adding/changing codes with this same lock?

6

What is the model of your Schlage lock and what device handler is assigned to it?

7

SCHLAGE BE469ZP CEN 619 Connect Smart Deadbolt With Alarm Inbuilt

I don’t think I have a device handler, other than what might have been the default when I installed. I can lock and unlock easily now, but can’t choose it as a lock when I go to create lock codes

8

There is an app that you can check out for setting user codes on locks from @rboy apps. It is behind a paywall.

9

Thanks. I might need to do that.