SmartThings Community

Problem Schlage Connect BE469ZP Z Wave Plus - Unknown Status after pairing

Hi there,

I just bought a new Schlage Connect lock, and after I pair it, the app show the lock as unknown and does not does anything.

I tryed to remove the device and add it again, but is the same result…

Any ideas?!

Try running z-wave repair. Click on the More tab shown in your posted image - in the lower right of the screen. Click on the Hub is Online, then choose z-wave utilities and the run repair.


Try adding a repeater within 20ft of the lock.

Thanks for your help, it worked after the repair :slight_smile:

Now it shows the status and can lock and unlock via SmartThings

1 Like