Schlage Connect Z-Wave incomplete notifications


I’m new to this forum.
I’m the owner of a Schlage connect z-wave plus and aoetec hub which has the latest firmware update. 43.4

I’ve noticed that the notifications from deadbolt are incomplet, the data is incomplete in the log so I don’t know which user unlocked the door.

And I’m no longer receiving notifications on my iPhone when the door is unlocked. The app is up to date.

Any idea to fix these issue.

Complete event

Incomplete event

Maybe @RBoy can help here.

It’s a common issue with Schlage locks. They’re susceptible to packet loss in the mesh. Try putting in new batteries and a buffering repeater close to the lock

Even the battery state was wrong, with new batteries, everything is working just fine!
Thank you very much!