We have a Schlage Connect Z-wave deadbolt, model BE469ZP, purchased new about 8 months ago. Firmware version 0.10.8
A week ago, I purchased a Smartthings Hub (V3P) to lock and unlock the door from my phone. The hub is running firmware version 000.030.00003, Controller version 1.7.47-22.
I’m using the (new) Smartthings app on my Pixel 2XL, Android 10 (Build number QQ2A.200405.005).
While I am able to add the lock, and the lock status updates reliably when manually locking/unlocking, I am unable to lock/unlock from the Smartthings app.
Following advice in other threads, I’ve removed/added the lock a half dozen times to no avail. To do so, I’ve put the hub in exclusion mode and followed the Schlage process for removing the device (punch Schlage button on keypad, type in programming code and 0). Deleting works fine. I’ve added the lock with the hub anywhere from 2’ - 40’ away.
After adding the lock, or after power cycling the lock, I can lock/unlock through the App 2-4 times and after that, the lock is unresponsive.
Having read the FAQ article – FAQ: why would I need another beaming repeater if my zwave lock is already close to my hub? – today I installed a GE 14294 smart dimmer which is about 4’ from the door.
While the FAQ mentions the GE 14292 Toggle Switches I wasn’t able to find a 1st gen dimmer and opted for the newer model in hopes that it would work as a beaming repeater / buffer mentioned in the FAQ.
After setting up the dimmer, it works perfectly with the hub. However, the lock continues to be non-responsive. I attempted moving the hub to a different room. No luck. I tried exclusion remove/add on the lock again, and as before, it worked 3 or 4 times and then no longer. I tried remove/add again after putting the hub right next to the door. Same result.
Any ideas on what else I can try? I will try contacting Smartthings support and Schlage support, of course.
Before I did that I thought I would see if anyone had a “been there done that” experience like mine.
I’ve purchased an RBoy apps license in hopes that maybe the enhanced z-wave lock app will work better. Still waiting for an email from them with install instructions. I cannot seem to get the old Smartthings app to work on my phone so I can’t try that I guess. I could try one of the Monoprice smart plugs to act as a repeater, I suppose.
I’d like to think I’m fairly tech savvy after all these years in IT (unix system admin, infosec) and building and coding my own robots as a hobby. But this darned lock has me stumped
Thanks in advance.