I have installed two Schlage Connect locks on my garage door and front door and have them connected to my SmartThings hub. When I tell Alexa to lock the garage door, she always locks it. However, when I tell her to lock the front door, she does it about 50% of the time. When it doesn’t work, it takes her about 20 seconds to think before telling me “Something went wrong. I couldn’t lock the front door lock.” Sometimes I tell her to lock it again immediately after the first try, and she works the second time.
The garage door lock is only a couple feet away from the hub, but the front door lock isn’t too much further. I also have several Z-Wave Plus switches and outlet plugs in between the hub and both doors, and I believe these are supposed to extend the Z-Wave network. All of them are on the same floor in my house and an open floor plan, so no walls blocking them from communicating.
I had originally purchased 2 Schlage Connect locks, so I switched out the front door with the 3rd lock and had the same results, so it’s not the lock that is bad.
Has anyone else experienced this issue and have any remedies?