I’ve been using my SmartThings hub with my Schlage deadbolt for a year.
My family uses the iOS app, and some of us use the widget. Both have worked flawlessly for about a year. We’ve tried the Apple Watch app - that has never worked for us.
In any event, we’ve had hub upgrades before and planned outages before, and never had problems.
But since this last hub update, we can’t use the app to lock or unlock.
What’s interesting is, the app does correctly report the current lock position. So that must mean that it’s communicating with the lock through the hub.
The lock is able to operate the deadbolt based on keypad input, so the mechanics in the lock are working.
Anyone have any ideas?