Schalge lock feature missing: Code change, Guest access etc

Features (Adding user codes etc) in the Smartthings app (old app and new app) are missing.

I am preparing to install a brand new Schlage Connect Z-wave plus Smart deadbolt. Model #BE469ZP to my existing stable Smartthings (Hub ver 3) network of switches and remotes.

In the app, as directed, I installed the Smartlock app. I then followed the instructions to add the lock into the network. This worked insofar as I have limited control of the lock, but the smartlock app is not showing the lock, and I am unable to access any menu where I can control adding or changing users/codes to the lock. This is a core feature.

The lock is not faulty: After several failed attempts to get these features active, excluding and reconnecting the lock each time, I changed over, and instead easily and instantly connected this lock to my Ring alarm base station, where I could access all these features. SO the lock is not the problem.

The Smartthings hub is not fully/properly connecting to Current gen Z-wave locks: My next move here was to buy the latest (fully supported) Yale Assure SL lock, also a Z-wave plus device. Model: YRD256-ZW2. This lock was powered up, and easily connected to the Smartthings hub, but again, without the full feature set. The lock could be remotely opened, battery assessed, but no codes or user could be changed.

Thank you in advance for any advice!

Is there a problem with the current build of Smartthings app?
Why am I not seeing the lock and features within the Smartlocks applet?

As you can see in the picture, The Smart Lock applet is installed, but does not “see” the lock, however, the primary Smarthings app, old and new, sees the lock and control basic lock/unlock only.


The smart locks Applet is installed, but does not “See” the schlage lock that is actually in the network and controllable via the Smarthings app, in a limited fashion. I can lock the lock, but not change any users or codes.


Both the new and the old app show the lock, but no added controls for users or codes.


My controller ver here.

I think it’s time to start dumping smartthings as Samsung seems to have given up. More and more of my smartthings stopped working (like you, my Schlage Z-wave lock). Not sure why, but some of the cheap Chinese stuff works better than the official name-brand Samsung Smartthings. Have they given up? Would suck… But my Google Home has far better response from various other vendors than Smartthings (which seem to be less stable lately as both my Z-wave network and Zigbee network go offline). Please Samsung ARE YOU LISTENING!

Chech out @RBoy for a full featured lock driver and app.
He has a web site as well, http://smartthings.rboyapps.com/

1 Like

The image you posted from the Classic app for Automation > SmartApps does not look correct. It shows Smart Locks listed when it should be listed as Smart Locks Guest Access there.

So…

For the Classic app, look for a Smart Locks on the main dashboard and see if the locks appear there.

In the new app, look for Smart Locks Guest Access on the main dashboard or in the menu > SmartApps. If you do not see Smart Locks Guest Access there, you will need to add it. Click on the + in the upper right of the screen and look for the app and install it. Once installed, go back to the dashboard and open it.

This is the app @daven was referring to which not only manages users and locks but also allows a host of custom actions and different types of schedules for user codes:

If your lock has advanced features such as auto lock, privacy modes, external keypad locking, alarms etc you can access them with a custom device handler (optional for an enhanced experience):

Thanks for helping!
In either app, when I click to add new Smartapp, the list is short, and does not include anything called “smartlock Guest access”

What country are you in?

United States.

I recommend that you contact ST support. Your Add Smartapps in the new app should have many more apps than you are currently seeing. In the new app, click on the menu (three bars in the upper left of the screen) and select help. You can send a message or call. Calling and speaking to a support rep is usually the faster way to get assistance.

Drakoff,

I get to my schlage guest codes in the classic app, via the dashboard under Home Solutions > “Smart Locks” - i have not added any app yet and can do basic control of sending sms codes etc

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