Features (Adding user codes etc) in the Smartthings app (old app and new app) are missing.
I am preparing to install a brand new Schlage Connect Z-wave plus Smart deadbolt. Model #BE469ZP to my existing stable Smartthings (Hub ver 3) network of switches and remotes.
In the app, as directed, I installed the Smartlock app. I then followed the instructions to add the lock into the network. This worked insofar as I have limited control of the lock, but the smartlock app is not showing the lock, and I am unable to access any menu where I can control adding or changing users/codes to the lock. This is a core feature.
The lock is not faulty: After several failed attempts to get these features active, excluding and reconnecting the lock each time, I changed over, and instead easily and instantly connected this lock to my Ring alarm base station, where I could access all these features. SO the lock is not the problem.
The Smartthings hub is not fully/properly connecting to Current gen Z-wave locks: My next move here was to buy the latest (fully supported) Yale Assure SL lock, also a Z-wave plus device. Model: YRD256-ZW2. This lock was powered up, and easily connected to the Smartthings hub, but again, without the full feature set. The lock could be remotely opened, battery assessed, but no codes or user could be changed.
Thank you in advance for any advice!
Is there a problem with the current build of Smartthings app?
Why am I not seeing the lock and features within the Smartlocks applet?
As you can see in the picture, The Smart Lock applet is installed, but does not “see” the lock, however, the primary Smarthings app, old and new, sees the lock and control basic lock/unlock only.