I opened a support ticket as my Routine tab was missing from my classic app. This morning I opened the App and the Routine tab had been added however when I clicked the tab it disappeared and never returned. I am on Apple OS.
I have downloaded an older (2.17) version of the app on an Android tablet and the Routine tab is present but when I click on Add Routine I get an error message saying Routines cannot be used.
The reason I want the Routines working is I want to action a Routine from my Apple Watch and this is the only way I can see to do it.
Ok, I reached out again to support and they escalated it up the chain. I received an email this morning to let me know my routine tab was back. I had a look and there it was. Now I can make a routine and control it from a complication on my Apple Watch. Thanks to Smartthings support.