Sorry I may have posted this in the wrong category already. This was probably the right location.
Hi I didn’t delete my routines but around the same time as you mine disappeared and when I go to add a routine on android I get…
“UNABLE TO ADD ROUTINE”
On IOS I get
“AN UNEXPECTED ERROR HAD OCCURRED”
I think there is something going on with the updates or ST.
Or if anyone has a solution please reply…
Contact ST support
Have you recently started using ST?
Thanks for the reply… is that with Chat or email or something ?
Using it for 6-12 months…
Sorted by ST support. Here is their reply…
Hi ,
Thanks for reaching out! Apologies for the trouble there, it looks like the main module containing your Routines was uninstalled and wiped them out.
I was able to get them reinstated, so they should now appear on your account for you to reconfigure.
If there’s anything more that I can do to help, please feel free to let me know!
All the best
ST Support
Interesting, did you tell you why it was wiped out?