Hi, @Edurato, @foram456teen. Welcome to the SmartThings Community!
We’ve received other reports of not being able to add these hubs to SmartThings so, I want to confirm it’s the same behavior we reported.
- We know you reset your hub to try to add it again. What happens when you do it?
For example: The process starts but it gets stuck in the last step and it says it has completed about 69% and then a “network error” appears.
- Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
- Enable support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
- When was the last time you tried to onboard the Hub? Please share the most exact date and time you can including timezone.
- What color is the Hub’s LED blinking on?