Reliability


(Dunning) #1

Dear all, hoping you can help!

I have added 2x tkb home dual wall toggle switches to a new extension. Ive managed finally to let my smarthings hub add these to the network, but then they stopped working. I managed to exclude and then re-add them again, but…

They are visible on the SmartThings dashboard, but they won’t switch on if off, or off if on etc. I can press off on the dashboard, but it says switching off but then goes back to on when I refresh the page…

Is this a signal issue? It has on occasion worked, but it’s totally unreliable. Or is it a general fault or both?

Ive repaired the zwave network etc and tried everything, it just doesn’t work. I do have another tkb switch controlling the front lights and that works fine. Maybe I need a new controller other than smarthings, as this is generally a bit unreliable? Any suggestions and help?

Thanks


(Neal (www.zebrablinds.com / www.zebrablinds.ca)) #2

How far away are the switches from hub? It might just be a range issue in which case you will need repeaters in between the hub and the switches to strengthen your network.


(Dunning) #3

Hi,

They’re around 10 or 11 metres away. Is that enough to get range issues?

It just seems strange that they have worked and now they don’t.

Thanks

Scott


(Neal (www.zebrablinds.com / www.zebrablinds.ca)) #4

Depends, sometimes it can be very weird. Is there a wall etc in between? I usually find the same behavior when there isn’t a strong mesh for the network to send commands. Best thing to do would be try putting a repeater in between, reconnecting the switches and then running a z-wave network repair so that they reassign their connection nodes.

Also forgot to ask, but, the switches run on z-wave right? and not zigbee? Since the equivalent of z-wave repair for zigbee is quite different.