Hello, I have just purchased a smarthings hub through eBay and am trying to connect it to the wifi. It seems to work until the end when it is registering where it gives the error code 12-002. Anyone know what this means? I am thinking maybe this is registered to someone else.
what is the model number on the hub? Your best bet might be to contact ST support directly. They would need you to include an image of the serial # on the hub.
1 Like
It’s a im6001 v3p01
There have been some unusual error codes being generated of late, so ST support is probably your best option. If you were attempting to add to your wifi network, you can try ethernet to see if you can get it connected, then switch to wifi later or vice versa. If both options fail, you can try resetting the hub. There is a little pinhole on the hub that you can press for about 30 seconds until you get the yellow flashing light. It has been so long, I have forgotten the exact steps for resetting.
Did you get it fixed by any chance?
1 Like
There is another similiar post,
SOLVED: SmartThings Hub error on New app: “can’t connect to device. Check device and try again“.
The answer was to rename the device, inside the IDE:
Rename the affected devices in IDE (then, later, restore to their original names). This seems to give the app a wake-up call and forces it to reconnect the devices.
From:
You can rename devices, inside IDE, from this post:
SmartThing (Samsung Connect):
Click on the Devices tab in the lower menu. Then click on the 3 dots in the upper right of the screen and choose Edit, then select the device you want to edit. The Device Name can be changed at the top.
SmartThings Classic:
My Home: Things: select the Device, click on the cog in the upper right and edit the device name there.
In IDE at https://account.smartthings.com :
go to My Devices, click on the name of the device, click edit at the bottom then edit the name and click update at the bottom of the screen.
From: