Error code 33-504

Devices & Integrations
1

Hi All, I’ve seen quite a few posts from people having issues adding their Smart Hub in SmartThings. I have a brand new IM6001-V3P06 purchased from Bunnings yesterday and cannot add it:

  1. Device is detected when SmartThings is open on my Galaxy Z Flip5 (but have also tried adding it manually)
  2. Invited to scan QR Code (have also added the SN manually)
  3. Invited to select network (have tried both WiFi and ethernet)
  4. Message “Connecting to Hub”
  5. Message “Your hub is connecting to the internet”
  6. Your hub is offline - Error code 33-504

I’ve tried this a dozen or more times, done a factory reset on the hub at least 5 times, placed the phone close to the hub as suggested in some posts and disabled cellular data as some have also suggested. I simply cannot get the hub to connect.

I’d appreciate any advice.

3 Likes
2

tagging @Itati @nayelyz

3

I’m having the same issue. Bought mine yesterday.

I’ve reset the hub multiple times and even tried connecting through my mobile hotspot, but it still won’t work. I can see that the hub is connected to my WiFi (it shows up in Deco and is uploading/downloading data), but the light keeps blinking green and red.

I’ve also tried adding the hub using my iPad and two different iPhones. I even deleted and reinstalled the app, but nothing helps.

I have an another V3 hub that’s working ok. And I don’t recall having similar problems adding it.

1 Like
4

Hello.

Did you get a solution for this? I’m having this same issue. I’ve gone through hours in days going through the factory reset to desperately fix this mainly because our home relies on this hub connected to smart devices. It will not get to the red and green status lights.

IM6001-V3P01

1 Like
5

I bought a new ST Station about a month ago and could not connect it with my Android phone or tablet. I used my daughter’s iPhone and I was able to add it.

1 Like
6

Hi @jeongjoonshin
Could you share with us the serial number, please?

7

Hi @Matti_Koskinen
Could you share with us the serial number, please?

8

4021284566 (model IM6001-V3P22)

9

Hi @Matti_Koskinen
I sent you a DM

10

This happens every time I try to add a Hub. Shouldn’t it be easier?

11

Please DM me. I have the same issue

12

Hi @Smartthings2

Could you share with us the serial number, please?

16

I sent you a DM

17

I also have this same issue with 2 brand new hubs, can you please let me know the resolution? Thanks!

18

@Itati Should we post serial numbers here?

19

Hi @EverythingSmartHome
Yes, you can post the serial numbers here.

20

Thanks @Itati its 4021274665

21

@EverythingSmartHome
I sent you a DM

22

@Itati Hello. I have the same problem. The serial number is 4021290096.

23

Error Code:33-504
My SmartThings serial number is 5031317694
Thank you so much for your care.