It doesn’t sound like it’s related. This issue is specific to lock initiated (unsolicited) commands for the FE599 and BE369. I.e. remote commands work fine but physical operations don’t reflect in the app.
If both these symptoms are met then you’re running into this issue:
- You don’t get a locked or unlocked event notification when a user locks / unlocks the lock manually (physically on the lock) or via a user code on the lock keypad
- You are able to successfully program codes remotely, you can lock/unlock the lock remotely and it shows the correct status when operating it remotely
If you are seeing both of the above then your FE599/BE369 is affected by this bug (basically if you paired your FE599/BE369 with the hub after April 2019).
If you’re having issues with programming the lock or intermittent user notifications you may want to read this topic. If you can program codes with the Classic app but not the new one it most likely an ST app issue. You can try an alternative app which works on both the Classic app and the new app like LUM.