@eyegirl @TomSBos @Rubin_Chen @greencat any luck in getting notifications working in your setups since your last posts?
Chock me up to another user that’s tried for over a year now and back and forth with RBoy support with still zero success in getting code/user-specific notifications working across two different Schlage FE599 locks, one Schlage BE369NX deadbolt, 3 different hubs (two v2 ST hubs, one v3 ST hubs), 2 plug-in Z-wave outlet switches/repeaters, one Honeywell Z-wave hardwired outlet, and more Z-wave repairs than I care to remember.
To be clear, everything else with the RBoy apps works great for automatic code generation, integration with booking platforms, and time-based routine triggers and they continue to be one of the best investments I’ve made in automating rentals.
However, real-time user/code-specific notifications or actions remain completely missing in action in any of the new test environments I setup. Effectively nothing shows in the “Recent” tab of classic SmartThings app or the live logging inside of the SmartThings Graph device logging. The fact that I’m working in smaller, < 1500 square foot spaces also adds to the issue of moving the SmartThings hub far enough away from the door locks to get the door to talk to the hardwired repeater instead of the hub directly (which is the only thing left that I can imagine would cause the repeaters to be ineffective). And there is definitely no specific Z-wave mapping tools out there like we have in the WiFi space that anybody is aware of?
I’ve long speculated this may be due to the Schlage FE599 / BE369NX only remaining unlocked for a short ~5 second period when unlocked via user codes. That seems like a crazy short timeframe for the hub to ping the device and realize a code has been entered and the lock status changed, but from what I’ve read it’s actually the lock that should be notifying the hub versus the regular polling frequencies/values I see broken out in the SmartThings Graph, correct?
For what it’s worth, I had previously used some automated lock smart apps from ethayer, but long since removed them from the account so I would not expect them to be impacting current conditions.
Since there’s several of us here that appear to be stuck in the nonfunctional state, here’s a detailed example of log events over last hour of manually entering in user codes into the lock keypad, but seeing no configured actions/notifications display:
Additionally, here are both hardware, apps, and versions I’m running that are failing to trigger user/code-specific notifications:
- Hub #1: Firmware Version: 000.028.00012. Hardware Version: Hub v2 US
- Hub #2: Firmware Version: 000.028.00012. Hardware Version: hub v2, US customer Rev E
- Hub #3: Firmware Version: 000.028.00012. Hardware Version: Hub v3 US