Thank you to all who have contributed to this thread - I had a success.
Am a Wink refugee and signed up to Lock User Management from RBoys. Frustratedly accepting the upcoming firmware explanation for the fix, but with time on my hands lately, I threw all the jargon at ST as had nothing to lose.
Yes, initially the responses were hugely annoying as the ST support guys didn’t understand the jargon I was using anymore than I did! Here’s a summary of what I emailed:
I have a Schlage FE599 lock. So far I have really enjoyed ST.
I’ve become aware via the ST Community of an auto encapsulation issue with notifications/updates and would like to request the association workaround identified in ticket 899130.
Please would you send the association workaround script to my lock:
*Hub ID *
Node ID
Cue this response…
Just to confirm, are you facing any issues in receiving the updates and notifications for your Schlage lock?( LOL)
Could you please elaborate the issue you are facing and what exactly you mean by association workaround script? So that we can help you further.
Please feel free to contact us for further assistance, we will be glad to help you.
And then this…
I am really sorry, I am unable to review the ticket #899130. You can also send us a screenshot/picture from that ticket , so that we help you further.
As you have mentioned that you are not receiving the notifications from the lock, I would suggest you to please click on the below link and follow the steps to set up notifications. (LOL)
Please elaborate more about the issue you are facing, so that we can check and help you.
At which point I politely explained that I didn’t have access to THEIR support ticket (LOL) and I was unable to elaborate more owing to the fact that I didn’t fully understand what I was asking for either!
I then requested it be escalated to Tier 2.
To do this they requested:
- Mobile model
- Mobile version(IOS/Android)
- App version (screenshot taken within classic app)
3 days later I suddenly started getting per-user push notifications and manual lock/unlock notifications and happy days! And they sent me this:
We have gone ahead and sent some commands to this Lock that should help it report its status and generate notifications.
Once again thank you to all who contributed to this fix.
I’ve found setting up an SMS for the lock/unlock to cover the inadvertent manual unlock situation has been reassuring so far. I use a suitable emoji/symbol so I know its status is locked in my texts.
A couple of remaining FE599 issues of my own…I had leaky duracell optimums so I replaced with lithiums…these report 100% battery which is clearly not the case, and I read elsewhere that the lock is not calibrated for lithium, only alkaline, so I’ll be replacing with alternative alkalines.
I wanted to share that I went back to the new ST app after the above fix and deleted the classic app, have not noticed any issue as far as my needs go.