Problems adding GE/Jasco Smart Dimmer Switches - SOLVED

[JDRoberts]

Glad you solved it!

@16falcon

I suspect that ANY device that will not add to a new hub, even after being successfully excluded from an old hub, might be successfully added if it were first excluded again using the General Exclusion command. For expert users this is probably common knowledge, but for the rest of us it can be very frustrating.

True. this advice gets posted to the forum two or three times a month. For example, from last week:

ADT SmartThings Samsung

This is true for all Zwave devices. The Z wave alliance understood that there might be times when the original hub was not available. Perhaps the hub itself had failed, or, as in this case, it was discontinued. Perhaps you bought a used device. Or sometimes even a device will arrive new but will have been paired to a test network at the factory and was not reset. So for this reason, any zwave hub can issue a “general exclusion“ which can be received by any zwave end device, even one that was never previously joined to that hub. That’s why the first troubleshooting step any time a device won’t pair to a zwave network is to do a general exclusion to make sure that any old network information has been cleared. You will have to find the user manual for the specific device that you are tryi…