Can’t get my GE Switches to connect in the new house


(Melissa) #1

I moved and before the move I removed all my GE smart switches and plugs. I’m in the new house and can’t get most of them to connect!

Before the move I contacted SmartThing’s support to make sure everything was deleted from the old hub properly but I’m still having issues. Only 3 switches out of about 20 connected!


(Edward Niedziejko) #2

You’ll probably have to factory reset the devices. Check your installation manual for instructions.


(jkp) #3

You can perform a General Device Exclusion on any z-wave device.


(Jimmy) #4

If it’s a new hub, do the general exclusion as linked above.


(Melissa) #5

I’m using a different SmartThings Hub now. I gave the old one away and it’s in another state.


(Preston Todd Bradford) #6

That’s okay. You can still go through the exclusion process on the new hub and it will exclude the switches.


(Michael) #7

See reset instructions in this article: