tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
24
I’ve been astonished with this since receiving my first Hub over 5 years ago. The Hub had a defect (loose solder on the power connector) and was promptly replaced: Only for me to discover that I had to manually re-add all my Things and SmartApps.
The problem really hit home when Hub V2 was released with no migration (backup/restore) tools for Hub V1 customers. That was nearly 3 years ago…
(There are some rumors that migration tool(s) of sorts are being tested internally at SmartThings.)