Help me! I can't change from SmartThings(old) to SmartThings(new)

(Võ Thanh Minh) #1

I want to change from SmartThings(old) to SmartThings(new)
I can not remember my gmail address password.
Help me!

(jkp) #2

If you are using your Samsung account for login, I believe you can go to and click on login and then choose reset password

(Võ Thanh Minh) #3

My account login is fine on smartthings but I can not login it on samsung account
Login is OK

Login is not

(Võ Thanh Minh) #4

Can help @jkp @trustee11 @Joecortez @draziw @sean89503

(jkp) #5

You should contact ST support @


are we talking about the smartthings CLASSIC(OLD) and new smartthings (NEW).

has everyone transitioned to the NEW APP? am i the only one left behind? i thought the instructions stated to keep using the CLASSIC and we will be informed if we can use the new app?

(Mark) #7

No, the OP seems to want to transition from classic to new app for unclear reasons. Despite the official suggestion from ST staff not to do so until instructed otherwise.

Nothing has changed for the rest of us.

(Ben Erkens ) #8

The new Samsung Connect app fails to communicate with many of my Things (Z-wave and Zigbee).

The old SmartThings Classic app works fine.

Don’t know how to solve the communication problem in the new app.

(chris) #9

You can’t solve it yourself.
We’re all waiting for it to work too.
There’s no need to do anything right now.
Samsung told us many weeks ago that they’re migrating our Smartthings accounts to Samsung accounts in small groups.
Small might mean just one or two accounts at a time.
Just wait until the chap they’ve got performing the migrations gets around to doing yours and you’ll be fine.
In the meantime, it’s best not to mess with the new app because some people have posted horror stories about the consequences of doing so.

(Võ Thanh Minh) #10