When you signed into the Graph, did you see multiple locations in your new Samsung SmartThings account.
I had too. I first set my original as Default and than deleted the Blank location.
@vlad
you guys need a Backup/Restore function for accounts & the hub.
itās really pretty wreckless with customers accounts/houses not to have such a thing.
before an account migration, the customerās hub/account should be fully backed up (customer gets alert, has 30 days to opt in/out of backup, can chose local or your hosted cloud, option for auto delete 30 days after migration to guarantee stability and privacy, etc), then if a major problem happens, it can be restored.
it should also be customer accessible, because I seriously dread the day my hub fails and my house is reduced to a pile of digital ash.
Please, please push for this. After all this time, Iām astonished itās not part of the platform.
23 Likes
Iāve been astonished with this since receiving my first Hub over 5 years ago. The Hub had a defect (loose solder on the power connector) and was promptly replaced: Only for me to discover that I had to manually re-add all my Things and SmartApps.
The problem really hit home when Hub V2 was released with no migration (backup/restore) tools for Hub V1 customers. That was nearly 3 years agoā¦
(There are some rumors that migration tool(s) of sorts are being tested internally at SmartThings.)
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considering its all āin the cloudā supposedly and thats why it wonāt work when thereās no external internet, it should be able to backup/restore your settingsā¦
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On a another subject, who has time to write down on paper or pc the backup codes to 60+ pistons?
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Do what I did. Open it in a web browser and print your setup to
PDF.
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I hope soā¦ with the V3 Hub now outā¦ Iām not really interested in a painful upgradeā¦
3 Likes