Hi – I’m resending this, because I may have put my earlier response in the wrong section of the email (so it may not have been added to my support ticket)! Look forward to hearing from you … thanks so much.
Hi. Thanks for following up!
I am having a number of problems… here are the main ones.
Can you help me on each of these?
Given that “Scenes” can no longer arm or disarm SHM Security, I want to add the three SHM commands (Arm Stay, Arm Away, Disarm) as widgets on my iPhone’s “Today View” screen … so I can quickly and easily control my security system without opening the app. I can’t figure out how to do that! I can only seem to add Scenes — but not SHM controls. Can you please advise how?
I’m having difficulty using my family’s iPhones as presence sensors in the new app. I want to trigger automations when family members arrive or depart. So far, the iPhone presence has only worked (occasionally) in Automations using one of our four iPhones. (All settings in the new SmartThings app on each of those phones are definitely correct, and Location is set to “Always” for all of them in the iPhone settings.) I’ve done everything your instructions say to do, but I can’t get it to work. Can you help?
Mobile phones apparently no longer appear as “Things” in the new app — which is really, really frustrating. (They did in the old/Classic app.). Now, there’s no way to tell if presence is working (see above) or to know who in my family is home or away. Am I missing something … is there some way to have an iPhone be a “Thing” and be able to see it’s location status (ie at home vs away)?
When writing Automations that use iPhones arriving or departing as the trigger, I’m confused by the language used in the new app. The two options for my “If” statement when I create an Automation are “The member is at Home” or “The member isn’t at Home”. Do those actually mean the same as “arrived” and “departed”?? (I assume so?! But it’s not working for me!) The language is confusing, so I’m trying to figure out if I’m not understanding those descriptions correctly … when I’m having problems making arriving and departing iPhones trigger Automations.
If not, then how do I create an Automation that uses an iPhone arriving or departing as the trigger?
How do I add or delete Modes in the new app. I’ve found the list of Modes on the “Manage Location” screen — but can’t figure out how to delete any or create/add new ones.
I’ve had to create many new Automations in the new app to replicate what my old app did. I’m having problems whenever an Automation makes a Mode change (ie one mode is a precondition, and then the Automation causes mode to change). I’ve been unable to get those to work correctly in the new app — so I’ve had to re-do everything without Mode changes. As a result, I’ve lost some great functionality compared to the Classic app. Are there tricks to making automated Mode changes work?
Any support or instructions you could provide on the above would be greatly appreciated!