OSRAM Lightify RGBW Bulb Issue


(Brad) #1

I purchased two of these bulbs (OSRAM Lightify A19 RGBW) last week and have them paired with a SmartThings v2 hub. One works great. The other does not, even after multiple resets.

The obvious, repeatable issue is that the bulb does not stay dimmed. If I set it to, say, 20%, it will stay there between three and ten seconds before returning to full brightness. Additionally, this bulb doesn’t seem to communicate as well with the hub. It often, but not always, gets stuck in a “TURNINGON” or “TURNINGOFF” state in the app.

I’ve two specific questions:

  1. Do more experienced people think this is a firmware issue that would be resolved by acquiring the Lightify Gateway, or a manufacturing defect that should necessitate a return?
  2. Is there some way to get the firmware version out of the bulb without the lightify gateway and its associated app? I’d like to know if it’s different between by good bulb and my problem bulb.

#2

If it was me, I would just suspect a bad bulb and return it. It happens. :unamused:


#3

One more thought–have you tried moving gthe bulb that is working to the fixture that has the bulb that isn’t working? Just to make sure it’s not a problem with the switch, the fixture, or the wiring.


(Brad) #4

Thanks for the advice. To do testing, I moved the bulb to a clamp light that I had within five feet of the hub. While it behaved better there, the dimming issue remained.


#5

I have had the second issue with my bulbs. When this happens it feels more like an App issue then the bulbs. A lot of times, if you do nothing but force close the app and open it back up the status on the bulbs is correct. The Android app at least is a hot mess and needs a LOT of work.


(Brad) #6

A lot of times, if you do nothing but force close the app and open it back up the status on the bulbs is correct. The Android app at least is a hot mess and needs a LOT of work.

Agreed. Because the problem for me is much more frequent on one bulb than other, and because it reduced considerably with increased proximity to the hub, my best guess is that it’s a communication issue between hub and bulb, leaving the hub and app clueless about the current state of the bulb.


(Kevin) #7

This is a common issue don’t return the light just follow these steps & you will be fine. Only do the rest on the bulb acting up. I have 10 of these bulbs & everyone works perfectly.

OSRAM reset procedure


#8

This is only part of the process. Like I said, do what I explained above and it will work.


(Kevin) #9

Sorry didn’t see your response & yes I’ve heard that about the Android App.


(Brad) #10

Thanks Kevin and Chowder.

I’ve reset the both the bulbs and the app multiple times, and recurrence of the connect issue is quick and certain. Additionally, neither reset addresses the bulb’s failure to stay dimmed. Particularly since I have a bulb that works excellently, I’m going to lean on the intuition of others and just exchange the bad bulb. Thanks, all.


(Brad) #11

I just thought I’d circle back around on this issue. I exchanged the bulb for another, and now both work perfectly. This seems a lot like I had a defective bulb.

Curiously, the customer service people sent me to the lighting department to pass an unofficial test that I personally wasn’t the problem, because “apparently light bulbs are confusing now.” lol