Order Cancellation/Customer Support

I placed an order yesterday, and there was a mistake. I opened a support request immediately to cancel it (as I could not find any number or other ways to reach out) - but looks like the order is shipped.

With no customer support number and emails not being responded to, timely, I am now apprehensive of having chosen Smartthings.

Keep it. There’s a great community here and although ST is not perfect by no stretch of the imagination, it’s pretty darn cool.

Welcome Aboard!

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You can try live chat here:
https://support.smartthings.com/hc/en-us

You can also call us here:
1-800 SAMSUNG

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Since the OP said there’s no customer support number, I’m guessing they may be in the U.K.

Different link, different support options.

https://support.smartthings.com/hc/en-gb

Wow… I want to work in the UK. Apparently ST Support Staff there gets “Bankers Hours”.

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