But that’s irrelevant here. The reason Samsung doesn’t give out a timeline for new features, is that they have decided there is no net benefit to do so. And they aren’t alone in the tech industry: Apple doesn’t announce features of the next iPhone in advance of one official press release or reveal event (when the device is already complete and headed to mass production). Amazon doesn’t publish a timeline of the features they plan for the next update(s) to Alexa’s software. Most consumer product companies do not layout the future publicly - but some choose to.
Sorry Terry, that’s not a like for like comparison. Both Apple and Amazon do give pre-release versions of their OS to developers on a strict NDA basis, they then release the product when it’s finished (allowing for bugs). As the Apple reason, for no early announcements, is they have a commercial product that the ‘announcement’ is a major part of their marketing campaign, thus early leaks undermine that announcement. Amazon on the other hand are releasing products where there isn’t the same requirement for ‘external hackery’ to make them work as required (excepting bugs of course). I think you would agree, to some degree, that the release of the ‘new’ version of the smartthings app is what would be best described as a beta release, given the number of features and DHs that are missing.
If you want to know the roadmap or timeline of the product you are buying, just don’t buy a product which doesn’t offer you that - and best of luck that whatever product you find actually delivers on time and according to specifications.
That of course is one viewpoint and I understand why you say it, however, there’s a better way. Try to work with an organisation that’s got it 70% right to improve it till they get it nearer to 100% right (of course 100% is never possible). The only way to do that in my opinion is to actively lobby and push the management team to work in a way that’s more conducive to the whole communities benefit, if the current management team are unable to provide that capability then either help them acquire the skills or in the last instance lobby to get them replaced by people that do have the skills.
Given your role in the development of action tiles how cheesed off would you be if all that time and effort got flushed because people didn’t have the sense to recognise the opportunity and their own shortcomings?
It’s a free market and you’re a consumer. You can “plea” all you want - but we have observed how Samsung operates SmartThings. If that’s unsatisfactory to you, then you can choose to not be one of the millions of customers of SmartThings. They won’t miss you. Harsh? Nope, just reality - businesses exist to execute whatever strategy they want and hopefully maximize profit of their shareholders. If that leaves opportunities open for other companies, then other companies enter the free market and operate however they choose as well.
What I’m hearing is there does appear to be a gap in this market for someone to develop an infrastructure in a more co-operative and less obtuse way, smartthings should start to think about the risk to their business model if it’s that obvious to me.