Firstly a little background.
I’m a technically literate individual with over 20 years experience of IT, I run a number of different machines using various OSs.
I have a limited amount of time on my hands but am interested in Home Automation, partly because of it’s intellectual interest and partly for the benefits it can bring.
I have a Smartthings Hub V2 and have ‘played’ with some functionality over the last few weeks to familiarise myself with it’s capabilities and limitations.
I have read a number of different threads and bits and pieces and am slowly starting to come to the conclusion that Smartthings is not yet ready for primetime.
Please understand that I’m not looking for responses that are based on individuals own prejudice, just fairly factual and honest responses based on peoples experience.
My questions in no particular order of importance are…
Why did someone decide that naming the ‘new’ Smartthings app ‘Smartthings’ and the ‘old’ app ‘Smartthings Classic’ was a good idea? Anyone with any experience of technical nomenclature would understand that by recycling the existing name you introduce a huge amount of confusion when users, particularly new users to the platform, do searches for information as any results found cannot be trusted as to which version they relate to.
Is the frequency of the servers being off line as bad as it appears to be? Has no-one looked at something as obvious as different site redundancy to ensure stability of the platform? Having worked in Investment Banking IT I can honestly state that people, including senior IT managers and directors, would be fired for not designing and maintaining systems that had better then 99.9% uptime.
Have I understood correctly that the API for the ‘new’ app does not support tiles on the app the way the ‘old’ classic app does? As an example I have some Model 75 versions of the Aeotec energy monitoring Plug/Switch. The tiles in the ‘old’ app are aesthetically pleasing and quickly convey the information I want. However In the ‘new’ version of the app I have to use the generic Z-Wave energy monitoring switch DH, that prompted me to look at writing (nearer migrating) the older version of the DH to work in the new environment wit the aesthetics I want. I understand from what I’ve read however, that the ‘new’ app doesn’t support tiles the same way (properly?) thus the functionality is lost. Is this correct?
Why are Samsung not addressing these problems at a fundamental level? They have what appears to be the basis of a good platform here, but unless senior managers get a grip on this and fairly quickly, as this market starts to exponentially grow they’ll lose their lead and all of the many existing developers time will have been wasted. This is not the phone market where people are platform tied in, transparency of what’s happening and a clear plan are important for people to commit to investing their time. Marketing by confusion will not work in this space.
What is the timescale for full transition to the ‘new’ app and when will the full range of devices be supported? This non answer “we’re working on it” is frankly amateur hour and unbecoming of an organisation with Samsungs resources. In reality, until named senior managers are willing to put their credibility and reputation on the line and give dates that then get delivered against this will continue to ‘float down river’ with no serious commitment to set and meet transparent goals. If you don’t believe that this could disappear surprisingly quickly do a little research on Borland.
The users deserve better, the front line staff dealing with stuff deserve better, when are management going to stand up and be counted?
Just my 0.02c, feel free to rip me a new one.