I would like to see the metrics too but the truth is I really do not care about platform metrics, I care about my system. It does not surprise me to find apologists like yourself here. I encountered this in the Iris community. The funny thing is that a year later those people are still apologizing for the actions of a company whom they have no ties with. I see the same trends here.
Since just about everything runs in the cloud, we have a common platform and therefore my system is not running in some unique configuration. It is therefore not unreasonable nor statistically inaccurate to draw a conclusion that the high number of failures I am seeing, while potentially concentrated to a specific platform feature (i.e. Routines) which I use a lot of, are more widespread. Statically I likely use a lot of routines therefore I can expect to experience more problems, but the fact is Routines still fail around 80% of executions.
Usually in software development repeated, clustered failure events are tracked and given a high level of scrutiny. In this case I and others have repeatedly signaled problems specifically with routines and device communication and almost 2 months later nothing is done and there has barely even been an acknowledgement. For all I know that Issue #233 on the fix list. It would be nice to know where the issue stands in the break-fix list because it will likely make or break my choice to stay with ST and also whether I ever buy another Samsung product again.