I’m conflicted. I’m generally in favor of more holiday time for US workers, so it’s nice to see ST is giving some. On the other hand, support is a 24/7 type of business in my book, especially for any business even tangentially in the security area. I’m in insurance and you can call us anytime (might have to really like the hold music if it gets busy!).
Let’s at least hope that they’re giving a couple days off now, so they have all staff on hand on Saturday and aren’t waiting until the following Monday. I remember the influx of new users/hubs last Christmas and how much havoc it wreaked for a good week.
Yeah, I sort of feel like scrooge expecting them to work through the holidays. but this kind of suggests to me that I have been thinking too highly of smartthings - I assumed support would be 24/365 on a product like this.
For once I am just chilling this holiday season with nothing to report. For once everything in my setup is working fine or several days. Hope I don’t have to call support. Unless Bob (@SBDOBRESCU) sends something my way!
See how you are? So you only “report” when something doesn’t work? How about sharing some of your colorful hue light stories for a change …Happy holidays, buddy, enjoy while it lasts (the food that is)
LOL I just emailed support, got the holiday response, and went ahead and did the fix I knew they would tell me (general exclude, re-add.) FYI ST, you’re not really supposed to shut down support. Holiday shifts - pay extra One hopes the data center Operations team has holiday coverage!
My car insurance is 24/7, my current alarm system is. Im not upset with smartthings, clearly I was just mistaken in thinking they really thought of themselves as a security solution. I havent had any problems with my system but I would have thought there would be at least limited support available?
I guess its different because they are subscription based instead of one time fee based, like you mention.
Well, support works like the platform, when they want to, not how they advertise! Today is Wednesday and NOT a holiday. But that doesn’t matter, because according to the support page, they are not closed for any of the holidays! Hmmm.
Ok, now I am scrooge, but just wanted to make a point to @sidjohn1