I just purchased the Smartthings Hub v3 a few multipurpose sensors and wifi plugs as well as a dimmer switch. I really look forward to setting up and using my ST; however I am running into an issue setting it up.
I downloaded the smartthings app and have followed the directions as to setup the hub but it keeps getting to 48% complete and saying that my device cannot connect to the internet. I have tried connecting directly to the back of the xifinity router in the basement as well as to the hardwired switch I have in my living room. Also have tried connecting to both 2.4 GHz and 5.0 GHz wifi to no avail.
I have tried a reset on the device with holding the button down on the back with no power then attaching the power waiting for the yellow light to stop flashing then proceeding like new.
I have logged into my router to see connected devices and it does tell me that it has been connected to the router both through wifi as well as through the hardwire connection in all instances - directly to the back of the router and through the switch.
During the connecting process when it says the lights flash green and red it does do that and continues flashing those colors while it is trying to connect to the internet then shows me the error that it cannot connect.
Any insight would be great…beating my head against the wall over here