New SmartThings App - Add SmartApp only show custom apps

PeterLarsen · November 19, 2020, 9:28pm

The migration from Classic to New SmartThings App went okay with little problems, but I can’t figure out how to add new SmartApps configurations.

In the new smartthings-app, go to the menu at the top/left corner, select the SmartApps button, then tap the + button and the only SmartApps I see, are my own custom apps added long time ago.

Where are all the other default apps previously available in Classic?

Thanks

jkp · November 19, 2020, 9:35pm

Which apps are you missing?

Some of the cloud-to-cloud integrations are located in menu > settings > linked services.

If you are missing other apps, you should contact ST support. It could be a sync issue, mismatched account issue or other.

Tagging @Brad_ST

Brad_ST · November 19, 2020, 10:12pm

The Classic and new apps handle the country/region that users are located in differently. For the Classic app, the globe is essentially divided into three sections similar to the International Telecommunication Union regions. As Samsung has a worldwide presence, the availability of devices, SmartApps, and features is restricted much more granularly. This helps curate more relevant experiences in addition to assisting with things such as compliance to local regulations.

The overwhelming majority of Classic users won’t notice a difference while a small subset of users might notice a different set of SmartApps available for installation. Most of these users are located outside of areas where the SmartThings v2 (2015) Hub was released which was limited to the UK/Ireland and Canada/USA.

PeterLarsen · November 20, 2020, 7:59am

Thanks for you reply @jkp.
There was one called Smart Lighting, but I can’t really remember the names anymore.
One missing it a “button controller” where I can add a button-device and tell what should happen when e.g. button 2 is pressed.

I am able to ad a new Automation, but it will only take events from the first button, not the remaining buttons the device have.

Thanks

PeterLarsen · November 20, 2020, 8:03am

Hi @Brad_ST, I am not asking for much, but either something in the migration went wrong, or ST has become useless Surely there must be some apps available - even in Denmark, right?

Thanks

GSzabados · November 20, 2020, 8:14am

Probably not. As @Brad_ST described, where the v2 Hub was released. Denmark wasn’t on the list. V3 has been released under the Samsung era, by the Samsung accounts’ country limitations and Samsung’s extremely bad product support. It is like a fire and forget weapon. Fire the product and forget to support it beyond what is the interest of the company.
Smartthings was never like this, but things are driven by the mother company more and more.

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Olli-Pekka_Kurppa · November 20, 2020, 9:13am

Same in Finland, no smart apps available at all. Luckily those I had installed from classic app are still functional.
This un-equality is just stupid. If I make a decision to move another hub/ecosystem, these pointless regional limitations is one of biggest reasons.
What are the local regulations in Nordic countries that could possibly limit or prohibit my usage of any ST smart apps? I really want to know!
Correction: I have one smart app available, ST Clothing Care beta. Yippee…

PeterLarsen · November 20, 2020, 11:15am

Thanks @Olli-Pekka_Kurppa, I agree, it does not make sense
Also, why was it available in Classic, but not now.
I guess it is time to move to another system.

PeterLarsen · November 20, 2020, 11:20am

Thanks @GSzabados - it sounds like a joke, except that it is not So we, who were on in the early days, we are now punished, that’s great

GSzabados · November 20, 2020, 11:42am

It could be worse, you could have a partner from another region, and you couldn’t share your SmartThings home with the partner.

Moving my wife from the old to the new App..... Now she's in the wrong region! Apps & Clients

My wife and I have been using ST for years. One hub, my account, I invited her as a member to that account years ago and in the classic ST app that worked just fine. I have now migrated (because they told me I had to) my iPhone to the new app and it works. (Preferred the old one but OK) On my wife’s iPhone the classic app still works but it tells me that I should really use the new one. When I do so: there are no devices/rooms / etc in there. When I try to use a QR code, displayed on my Phone to add her again as a member I get the message, on her phone when scanning the code: “Can’t accept the invitation - Unfortunately your Samsung account isn’t the same as the person who invited you” But: this works in the old App so how can this be the case??? Any idea what’s going on here? I’m not…

PeterLarsen · November 20, 2020, 11:58am

Even more great :-

Brad_ST · November 20, 2020, 8:30pm

Which button-device are you using? Does the app register when button 2 is pressed? It sounds like it is either a sync issue or device handler issue.

Also -

github.com

SmartThingsCommunity/SmartThingsPublic/blob/master/smartapps/smartthings/button-controller.src/button-controller.groovy

/**
 *  Copyright 2015 SmartThings
 *
 *  Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except
 *  in compliance with the License. You may obtain a copy of the License at:
 *
 *      http://www.apache.org/licenses/LICENSE-2.0
 *
 *  Unless required by applicable law or agreed to in writing, software distributed under the License is distributed
 *  on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License
 *  for the specific language governing permissions and limitations under the License.
 *
 *	Button Controller
 *
 *	Author: SmartThings
 *	Date: 2014-5-21
 */
definition(
    name: "Button Controller",
    namespace: "smartthings",

This file has been truncated. show original

nychan · November 21, 2020, 3:38am

I must chime in to say Asia Pacific is being treated the same and there is zero smartapp available, I don’t quite understand except if there is some copyright issue with the code, the only good thing is I can still publish custom smartapp or device handler, which I don’t know if it is going away soon

PeterLarsen · November 21, 2020, 4:52pm

Hi @Brad_ST, I have different button devices and the problem is not that they don’t work, but there are no apps available in the new smartthings app where is is possible to select what button that should trigger the event.

Back with the Classic app, I could select what should happen if button one was clicked and so forth, now I can only select Pressed, Double Pressed, Held and similar choices, not anything about which button.

orangebucket · November 21, 2020, 8:08pm

It sounds like the device handler you are using for your buttons is identifying multiple buttons using ‘buttonNumber’ in the event data. A number of legacy apps such as Smart Lighting and webCoRE can handle that approach, which was also used for multiple presses of single buttons, but it isn’t an approach that works with new integrations such as Automations. The current approach is to use composite devices where each button is a separate device. New integrations address the buttons as components while legacy apps can see separate devices.

PeterLarsen · November 22, 2020, 4:11pm

Thanks @orangebucket, I get it.
So I have to select another device drivers for my button devices in order to have each button registered separately?

Thanks

Jason_Meudt · December 11, 2020, 12:14am

Brad-

Never really noticed anything until today, but apparently, my account is set up for Tuvalu(?) as opposed to my US residency.

As such, I find nothing in my SmartApps other than my custom apps via GitHub.

In attempting to change it via my samsung account… well… it is not changeable.

Any ideas? I did send an email to support, but…

PeterLarsen · December 11, 2020, 9:55am

@Jason_Meudt, you should create your own post to get more attentions, I think…

Vladimir_Cingel · January 5, 2021, 12:49am

Just wanted to confirm that this is real and completely stupid. I’m “locked out” in EU region. Without adding the apps via the GoodOLD SmartThings app (back then a long time ago). I wouldn’t even know that there’s an app like smartLighting or similar.

Anyway, thank you Samsung for offering me exactly just one ONE app. SmartThings Clothing care… RudeWordAndGesturePlaceholder

This is 101 on how NOT to run a community based ecosystem

Kriro676 · January 6, 2021, 10:35pm

Same here living in Sweden… really frustrating that I hear that dimmer features (from physical dimmers) should be available in the “Smart Lightning” app becuase the basic functionality is just beyond terrible where you only can match a button click to a fix dim level. Seems like extremely basic thing to allow light controllers to increase and decrease lights using a +/- buttons or a wheel, or did I miss something? (that it can be done without an awfull amount of automations)

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