New app migration issue

[gcoombs (Gary Coombs)]

Hey,

I’m looking for a bit of help! I seem to have been migrated to the new app, all my devices have disappeared from the classic to the new…A number of things I built now don’t work. The main ones being simulated presence detectors and also DLink cameras I had built a custom handler. Can anyone offer any advice how you build for new world? Do I have to recreate, if I do how do I do it? I have lost my home alarm I had built which is quite annoying!!

[jkp]

@gcoombs

I seem to have been migrated to the new app, all my devices have disappeared from the classic to the new

Check to see if you now have more than one location in IDE. If you do and one is empty, you can delete it. Or if you now have two locations with devices/Smartapps/hub being split between them, you will need to contact support. Here is the thread on removing an extra empty home location…

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!")

Forgot to update, but after a couple of days, the email support team was able to restore a lot of my setup. Still had to put stuff in rooms again, and lost some devices. But it was much more manageable. Amazon Echo was a pain to get set back up because it wouldn’t discover the devices that moved back to the location with all th automations. Had to disconnect SmartThings and reconnect/discover several times to finally get it to work. On the other hand, Google Home was simple to get the devices back into a controllable state.

@gcoombs

The main ones being simulated presence detectors and also DLink cameras I had built a custom handler.

Custom device handlers might be able to be fixed with a small snippet of code to get it to work in STSC. Check out the following post for more info.

New app — which CUSTOM DTH’s will work?

I was encouraged by other forum community members to start a topic to discuss which custom device handlers a.k.a. DTH’s will be supported in the new app. (If any ) For those of you that are using the new app, can you confirm any custom device handlers that are working? Below are the ones that I use and am seeking info on… Thanks in advance… @posborne [image] [image] Also, if custom DTH’s are not going to work, Will those devices show up in the new app? Or do I have to exclude them and then add them again using their default device handler?

Here is a good thread on the differences between the two apps

SPECIFIC differences between "SmartThings Classic" (the V2 app) and “SmartThings (Samsung Connect)” (the V3 app)

this thread is intended only as a listing of specific differences between the two apps, not for complaints, suggestions, discussions of design philosophy, bug reports, questions about migration, joke memes or anything else. Just individual feature differences. We originally used the abbreviation STSC for “SmartThings (Samsung Connect)”, but that never caught on, so now we are calling it the V3 app since it came out with the V3 hub. The V3 app is changing rapidly, so feel free to edit this as needed. The official knowledgebase FAQ is at the following link. Read it. https://support.smartthings.com/hc/en-us/articles/360000114006-New-SmartThings-app-FAQ The “how to” official articles for the V3 app are at the following link: https://support.smartthings.com/hc/en-us/categories/115…

[gcoombs (Gary Coombs)]

Thanks really useful. I had worked out the location is the issue, glad I didn’t just delete as I have things split across the two, so have emailed support.

I’ll look at the other bits too

[jkp]

Here is the thread on two locations with split personalities
New app and multiple locations... is it possible?