New app and multiple locations... is it possible?

[jkp]

@Brad_ST there have been several users reporting devices being split between two locations over the past few days

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!")

I have a very similar situation. After opening the new app, everything got messed up. My current status is as follows: -About half of my devices AND my HUB have moved to a new location -The other half of devices and all automations/apps stayed in original location. So my questions are: -With Classic app or IDE is there a way to move my HUB to the original location? -With Classic app or IDE is there a way to move devices from one location to another?

SmartThings (Samsung Connect) UI Update - Android 1.7.27-25, iOS 1.6.27

I had 64 items well integrated and working well on SmartThings Classic until I made the mistake of opening the latest version of the Samsung Connect app. BIG mistake. On opening the Samsung Connect app it created a new location and moved all but the shades to the new location (Home). It also made available only 16 of the 64 items to be manually controlled. There is no way to add to rooms, scenes or anything I can actually use to control beyond the 16 units. Oddly if I want to create automation I can include all of the other controllers but can’t operate manually any that weren’t the original 16 transferred. My goal is to stay with the classic. I would like to consolidate all units back to one location since I only have one house. If I delete the newly created location what happens to all…

I opened the Samsung Connect app a MISTAKE

So I made an account just to reply to this thread. First - important details: Recent Iris refugee, very smooth transition (other than a few z-wave unpairing/pairing gymnastics) to SmartThings platform - about 40 devices, some automations, cameras, Alexa integration, nothing fancy. Using iOS. HUGE HUGE mistake of opening new app the other morning. It prompted me to move some things into rooms - ok, whatever - then when it fully opened about 1/3 of my devices were missing and about 2/3 of the ones actually shown were showing disconnected. Strange but maybe just a caching/updating/syncing glitch or whatever. Now begins my absolute hell-journey with SmartThings. Call from wife - Alexa not working. I check and notice items are STILL showing disconnected an hour later. Ok, now we seem …

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!")

I suspect I’ll just be redoing all my automations and setups this weekend, and manually redoing the devices. I ended up with two homes, the one the devices except the Harmony and Ecobee and mobile device presenses along with all the automations, etc, and the other with the all the lights, sensors, and hub. So all the devices are in a “home” with no automations. Also broke Google Home and Echo. I must have been “migrated”.

I remember two more. when I find their posts I will link them.