We were fine when we used the classic app with SmartThings, then you came along and messed everything up. We migrated to the new app and found out a dozen of our devices are not working because the custom device handlers are not supported. We spent 2 days trying to go back. NOT A EASY TASK! The IDE is so buggy, along with the phone app interface, it is so confusing! The hub is offline and we have 40 devices that we could not keep. Now, the offline hub cannot be deleted, there is 2 locations I can’t delete EVEN IF WE WANT TO START FROM SCRATCH! The instructions for resetting the hub (V2) I found online are confusing and conflicting and never work. I can’t even close my account and have all locations/hubs/devices deleted and start from scratch with a new account.
SAMSUNG, you bought SmartThings to grab a share of the market, and now you have messed it all up by taking it over!
Automation is supposed to make life easier. IT IS NOT!
The Derby St one is new. The “home TO DELETE 1” has the sda1 (inactive) listed as the hub so, I obviously want to delete “home TO DELETE 1” and when I do, it says “Home TO DELETE 1 deleted”, then it is still listed.
So, any way to delete my login account so that my hub and my devices can be freed, and let me set up everything NEW with a new emails and new account? Will the hub still be held up even the old account is deleted? (There is no way to delete, cancel, or disconnect the account, is there?)
Even starting from scratch could be that difficult?
Tech support wait time was 4 hrs yesterday and she was just reading scripts.
I am tired of this. Who jumped ship and what do you recommend?