We were fine when we used the classic app with SmartThings, then you came along and messed everything up. We migrated to the new app and found out a dozen of our devices are not working because the custom device handlers are not supported. We spent 2 days trying to go back. NOT A EASY TASK! The IDE is so buggy, along with the phone app interface, it is so confusing! The hub is offline and we have 40 devices that we could not keep. Now, the offline hub cannot be deleted, there is 2 locations I can’t delete EVEN IF WE WANT TO START FROM SCRATCH! The instructions for resetting the hub (V2) I found online are confusing and conflicting and never work. I can’t even close my account and have all locations/hubs/devices deleted and start from scratch with a new account.
SAMSUNG, you bought SmartThings to grab a share of the market, and now you have messed it all up by taking it over!
Automation is supposed to make life easier. IT IS NOT!