What a mess, samsung! (February 2019)

[fixingstill (Derek Chung)]

We were fine when we used the classic app with SmartThings, then you came along and messed everything up. We migrated to the new app and found out a dozen of our devices are not working because the custom device handlers are not supported. We spent 2 days trying to go back. NOT A EASY TASK! The IDE is so buggy, along with the phone app interface, it is so confusing! The hub is offline and we have 40 devices that we could not keep. Now, the offline hub cannot be deleted, there is 2 locations I can’t delete EVEN IF WE WANT TO START FROM SCRATCH! The instructions for resetting the hub (V2) I found online are confusing and conflicting and never work. I can’t even close my account and have all locations/hubs/devices deleted and start from scratch with a new account.

SAMSUNG, you bought SmartThings to grab a share of the market, and now you have messed it all up by taking it over!

Automation is supposed to make life easier. IT IS NOT!

[jkp]

If one of the locations is empty, you go to #2 in the following thread to remove it…

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!")

The issues The following are some issues experienced by users after migrating from a SmartThings account to Samsung account or by users who have previously added Samsung Appliances and TVs to the Samsung app/account before they had migrated their SmartThings account. Note: Samsung can implement this migration without you realizing it. They don’t send a notification before or after the actual migration event. Devices are missing in the Classic app. Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub. Devices do not appear when you login to the SmartThings (Samsung Connect) app (STSC). Two duplicate locations in IDE and unable to delete the empty one. Hub and most devices are in one Home Location and Samsung Appliances and TVs are in another…

[fixingstill (Derek Chung)]

This hub “sda3” is inactive in IDE (but was active in the new app, why?):

And when I delete it:

So, forget about deleting it, I have 2 locations and I would like to delete one:

The Derby St one is new. The “home TO DELETE 1” has the sda1 (inactive) listed as the hub so, I obviously want to delete “home TO DELETE 1” and when I do, it says “Home TO DELETE 1 deleted”, then it is still listed.

So, any way to delete my login account so that my hub and my devices can be freed, and let me set up everything NEW with a new emails and new account? Will the hub still be held up even the old account is deleted? (There is no way to delete, cancel, or disconnect the account, is there?)

Even starting from scratch could be that difficult?

Tech support wait time was 4 hrs yesterday and she was just reading scripts.

I am tired of this. Who jumped ship and what do you recommend?

[fixingstill (Derek Chung)]

jkp, I am following the #2 you recommend:

“Home TO DELETE 1” is the one I want to delete and its default location is false

and even it accepted my click on the delete button, and show the “Home TO DELETE 1 deleted”, 2 locations are still there:

It looks samsung the takeover of SmartThings is a total screw up.

[jkp]

You will not be able to delete that location since it contains your hub.

Note: please remove the image above that contains your hub info since it lists your hub ID

[jkp]

What do you have in the Derby St location?

[fixingstill (Derek Chung)]

It is a new location and no hub no devices inside.
The “Home TO DELETE 1” is the one with the inactive hub and 13 devices I could not delete.

[jkp]

Remove the derby street location and let’s go from there.

[fixingstill (Derek Chung)]

Done (by setting default location of “Home TO DELETE 1” to true so that Derby St’s default location is false):

Now, I have only one location which has an inactive hub and 13 devices.
When I try to delete it, I get this:

[jkp]

Ok, login to the Classic app. If you are not logged in, use New to SmartThings when you login and use your Samsung account.

I basically want to know if you see your devices and possibly control them.

[fixingstill (Derek Chung)]

Done:

Should I try to delete the hub?

[jkp]

What is the color of the led light on the front of the hub?

[krlaframboise (Kevin)]

@fixingstill

And when I delete it:

I’m not sure if this is related, but I ran into the same error while trying to delete a location and deleting all the apps and devices for that location through the IDE solved the problem.

[jkp]

No, let’s not delete anything at this point.

[fixingstill (Derek Chung)]

It is Green. solid.

[jkp]

Which hub do you have? If a v2 have you try powering it off for a minute and removing batteries. Then power it back up.

[jkp]

And you spoke about using the STSC app, was the hub online with it?

[fixingstill (Derek Chung)]

V2 with fireware 000.024.00020. We did remove the battery and disconnected power for 2 hrs last night. Let me do it again:

… 2 minutes passed.
Now powering up…
blue…
then solid green.

[fixingstill (Derek Chung)]

Yes, we played with the new app too and at one point we did see the hub online with it. But now only the “Home TO DELETE 1” location is in but no hub no devices.

[jkp]

Click on the 3 bars and select Devices. See if your hub shows there