I Bought a new Aeotec V2 hub (AEOHUBV4US) serial number 3022001514 from Samsung’s website on 12/9/2025. Today, 4/27/2026, I attempted to unbox and install it. Hub will not go into setup mode (no alternately blinking green/red LED). Hub cannot be factory reset. When holding reset button and plugging …

I tried the hub factory resetting procedure about seven times consecutively. I could never get the hub to exhibit the expected reset behavior (no yellow LED), but on about the seventh reset attempt, the hub did finally go into setup mode (blinking green/red LED). It quickly onboarded to SmartThings …

is the ethernet cable plugged into the hub and connected to your network? [image] Smart Home Hub 2 - User Guide This guide walks you through the initial setup of the Aeotec Smart Home Hub 2 and helps you get it up and running. It is part of a more comprehensive guide for managing and us…

[image] BugzyB: If the internet cable is connected, attempting the reset ends with the same sequence as above but ends with a sold blue instead of red LED. Blue is the new green! If the LED is solid blue, the V4 is up and running and connected to the Internet/cloud. Now it’s time to add it …

@Andreas_Roedl @jkp thanks for your quick responses. It is my understanding that the internet cable connection is an option, just like Wi-Fi is an option, that can be used when setting up the hub with SmartThings. In either case, it is my understanding that the hub should be able to go into setup m…

Thanks @Andreas_Roedl but I had already reviewed the meaning of the LED status lights and had already reviewed the reset procedure, referencing the same info you’ve provided here. I had held the reset button for as long as 10 minutes. Maybe I’ll try for even longer. Perhaps @nayelyz might be able t…

[image] BugzyB: Perhaps @nayelyz might be able to offer some insight. Thanks again for your time. Hi, @BugzyB I suggest you contact SmartThings Customer Support. If the hub isn’t really able to reset, it might be due to a hardware issue, so they should be able to escalate the issue for inve…

New Aeotec Home Hub 2 Won't Go Into Setup Mode

Devices & Integrations

Andreas_Roedl April 27, 2026, 9:33pm 5

It’s in setup mode right after resetting the device and the LED is blinking red/green:

Here’s the reset procedure, just to be sure:

So maybe keep pressing the reset button longer?

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New Aeotec Home Hub 2 Won't Go Into Setup Mode

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