I’m having issue too. I’ve tried resetting the hub as per the instructions but it doesn’t seem to reset.
I had issues on the same place with the update and then it wasn’t clear if the update was done or not so in SmartThings app I removed the hub and reset the hub as per factory. Since then I cannot get it to flash red/green in order to start the setup again.
What’s interesting is that the hub although not plugged into ethernet is showing up on my network (through wifi). So it’s not resetting I think. I’ve tried about 7 times. (Power off, push in reset, plug power in with reset pushed, orange/yellow light flickers and when it goes solid I stop pushing reset). I’ve tried stop pushing the reset 1 second after turning yellow, 3 seconds, immediately, and about 20 seconds, but nothing resets this darn thing.
What I get now after powering up is alternating solid blue and then alter solid green, then back to blue, repeating. I do not see the hub listed in the IDE either (because I removed it in the app.)
I’ve contacted the Aeotec support, but they have basically told me to do what I’ve already done!
Anyone got suggestions, or had similar problems? This thing seems like a brick, and I just got it.