This is more a rant than anything.
I purchased the RACV SmartThings WiFi bundle in December 18. Mostly using Z-Wave, Hue and other IP based integrations.
All was fine until all my Z-Wave devices (25) stopped working last week. After some digging I’ve found the Z-Wave module is listed as disabled in the IDE.
I logged a ticket to see what can be done…and that’s where it stopped.
I’ve spoken verbally with RACV but they don’t seem to have a functioning support process yet. I had to use 3 levels of IVR and choose “Other” to get to a person (who found a person, who found a person).
Samsung Australia don’t have an option to log a ticket as the product isn’t listed.
RACV over the phone have been helpful but they can’t do anything but pester Samsung. They’ve said “due to different timezones” several times so i don’t think they’re getting direct contact. Disappointing for RACV.
After some further digging I think i can confirm there is no backup option so I expect I’ll be asking for a RA or starting again.
Isn’t HA fun?