Hi, @GSzabados
I moved your post to a new thread to discuss this further. I’ll open a report for the engineering team about this, to do so, could you provide the following information, please?
- Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
- Enable support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
- Next time you receive this notification, please collect:
a. App logs
How to get them?
- Go to Menu > Gear Icon > About SmartThings
- Tap the SmartThings logo 10 times.
- This will open the developer’s space > tap ‘report a problem’
- This will send you to the report page. Select a frequency and write a short description of the issue.
- Click on “Report” and a log file will be generated for you to send over email, please do to build@smartthings.com
b. Hub logs
How to get them?
- In the my.smartthings, enter “your hubs”
- Enter the corresponding Hub
- Click on “Dump Hub Logs”
- Change the reason for requesting hub logs if needed
- Click on “Dump Hub Logs”
- Confirm that the request is submitted