I’m new to Smartthings hub (only about a week) and I’m randomly getting “Smartthings Offline” notification on my phone. It started happening yesterday at around 10am EST. Ever since yesterday, I got these notifications about 10-20 times already.
The thing is – the device is actually NOT offline. All my smart devices still work. I go to the app itself and everything looks good – everything is online in the app.
I almost certain that it is not my network since I have this hub connected to my Meraki switch and have been monitoring and there are no disconnects happening (at least internally). I also connected the hub directly to my Edgerouter just for troubleshooting and there has been no downtime. Constant internal ping to the hub had been super stable. While these notifications keeps popping up – I made sure that my internet was rock solid.
I’m still trying to find a way to get the external IP since that might be only point of failure I could think of.
Is this normal behavior? I already tried rebooting the hub (removing the battery) and it just kept on happening.