I’m hoping someone can help me out. I have a Kwikset 910 z-wave lock. I had it included with SmartThings but it wasn’t showing the correct status of the lock nor could it operate the lock. So I did an exclude in SmartThings app and removed the Kwikset lock. Now I can’t get it added again. When I press the button below the Programming Instructions it lights up both red and yellow for about 4 seconds then red for 1 second and then turns off. The app just spins and spins looking for new device.
I took the lock off the door and put it right next to the SmartThings hub and it does the same thing.
I have tried going into the app and doing a general exclude again and same results. I have pulled the batteries, pressed program 3 times and waited 10 seconds. Then put batteries back in and pressed the button and same results.
I’m almost at my breaking point, any advice would be appreciated.