Kwikset 912 Paired but Not Functioning At All

[schettj (John S)]

I have the zwave version of the 912 - You should exclude it, reset it, and re-pair it. I forgot the specifics of doing the reset on the lock itself.

Exclude
https://support.smartthings.com/hc/en-us/articles/200969604-Connecting-a-Kwikset-Z-Wave-lock-to-SmartThings

Then Reset Lock

Kwikset 910 lock problems

Check out the steps here if you haven’t already: Most common fixes are going to be to Exclude it again, change out the batteries or perform a factory reset. How to perform a factory reset: Remove the batteries Press and hold the lock button on the keypad Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. After the 3rd beep release the button.

Then pair again.

Edit: I have two of these and a deadbolt. Once actually paired, they all work quite well.