I just bought a house that had a Vivint system installed. Part of the system included a Kwikset 912 lock with a z-wave daughter card. The Vivint Skypanel had a button to lock/unlock the door, which worked perfectly, so I know there’s nothing wrong with the lock itself. The previous owners cancelled their Vivint service and we didn’t continue it, so I was only able to interact with a few things and couldn’t add/remove/change any of the hardware or configurations. So I bought a SmartThings Hub to take a more DIY approach.
I performed a General Exclusion on the Kwikset, followed the reset instructions (twice, first pulling the battery and holding down Lock as I replaced it, then again pulling the battery and holding down the Program button, as the manufacturer’s site instructed).
Every single time I try something new, I’m careful to exclude the lock. I’m able to re-pair the lock with no problems at all. But it never does anything except say “Locked”. No status refreshes, no locking or unlocking commands work. I’ve got my hub sitting right next to it, so I don’t think range is an issue.
Do I need to add a piece of hardware that supports beaming or should this thing be able to communicate with the hub regardless from 3 feet away?