I recently had the Kwikset 916 door lock installed on my SmartThings hub but somehow lost its connection to my hub once I removed my batteries. I’ve since reset the door lock and deleted it from my app. I’ve been seeing lots of posts about doing an “Exclusion” for the device and then adding it back. I’ve tried this and pressing the “A” button once (Instructions per Kwikset) doesn’t work and nothing is recognized. I’ve tried so many times I feel like giving up. A real bummer as I purchased one for another door. I don’t want to run into the same issue. This is the 916 z-wave version and I also have many z-wave plus switches acting as repeaters in the area so that shouldn’t be an issue.
Any ideas? I saw a YouTube video where the guy does the “Exclusion” and pairing to SmartThings with ease which is not my case. Any help would greatly be appreciated. Thanks