Is SmartThings ADT dead? (July 2019) (Lifeshield/Blue by ADT Acquisition and Support comments on EOL)

I just checked mine and it registered in the SmartThings Classic App me opening and closing the door when I left this morning. I do not use the new app and do not even have it installed.

I just received about two dozen emails about “Device removed from account” from ADT and can’t log in to my ADT account, it’s saying my account was disabled due to inactivity even though my credit card was charged recently… I hadn’t gotten any other communication from them. I don’t know what to say about this, I’m shocked they handled it this way.

Anyone hear any updates? I’ve been holding off buying SmartThings since Iris went under… i really want to get a hub but the security monitoring is still a sore spot for me…

Monitoring is still up and working for me…

Everything (locally) is working perfectly for me. I do not use the ADT subscription service. So I’ll call that “remote”.

But local usage just as an ADT alarm and ST hub everything still works great. All of my ADT devices still register when they are opened/closed, they still trigger scenes/routines (for example a light turning on…someone mentioned that earlier…I have multiple doors that turn on lights) and they’re using the ADT sensors. I would recommend picking up the hardware if you can catch it on the cheap. I bought everything I could from Best Buy when they started blowing them out.

That camera looks suspiciously like the ones I purchased for my Iris system that now barely work… I don’t see any indications that Lifeshield has made any integration efforts with SmartThings, though…

1 Like

Lifeshield has no reason to integrate with SmartThings. ADT tried that, and apparently decided that in their market reliability was more important than integrations. Just sayin’… :wink:

1 Like

Just an FYI for those who are curious why their ADT/Smartthings panel is still on Smartthings Firmware Version 20 here is the response I got from support on how the Firmware updates work to the panel.

Thanks so what you are saying is ADT has both a server for the alarm system and one for the smartthings hub so they are hosting the device totally on their end and using an integation tool to report back to smartthings where as a V2/V3 Hub is hosted by a Samsung server?

Smartthings Support:
Yes, you are correct the firm updates for ADT hub are released and maintained by ADT. I would like to inform you that the latest firmware version of ADT hubs is 000.020.00203 (20.203) and your hub is on the same version. If ADT releases any frim ware updates then you will be notified.

Thank you for time and being understanding with us

Looks like ADT is holding the keys to the kingdom in terms of why we are way behind on firmware versions.

1 Like

Just a note that as of 2020, lifeshield is now called “Blue by ADT.” Nothing to do with smartthings directly, but you may get asked questions by ADT support. The SmartThings/ADT Dual logo panel is not the same thing as a Blue by ADT Product, apparently some support people are confused because they are both DIY models.

1 Like

© 2019 SmartThings, Inc. All Rights Reserved. Terms of Use | Privacy Policy

SmartThings; SmartApps®; Physical Graph; Hello, Home; and Hello, Smart Home are all trademarks of the SmartThings, Inc.