I have two Iris Z-Wave Garage Door Controllers, both have been working well for years. I think these are just Re-branded GoControl/Linear devices. Recently one stopped working and showed up as ‘unavailable’ - I had this happen once before a year or two ago and ended up having to exclude the device & re-add it. So I did that, it picked it back up - but it’s still unresponsive, and shows:
I’ve excluded it again and tried re-adding it. Same results. Eventually it goes back to ‘unavailable’.
Also even though I’m choosing the Iris branded option when re-adding it, it is picking it up as a " Linear GoControl Garage Door Opener Device" - probably doesn’t matter, but I figured I’d add that bit of info.
HELP! How can I get this thing back online. Usually I can work through these things but I’m stumped.
thank you so much for the input! Support suggested I use the new app to add it. I’ve never used the new app. Considering the trouble it would be to take down the device I decided to try the new app first. It added it, and now shows up normally in the old app as well! I will say the new app is hot garbage IMO. Also the new app won’t control the garage door opener…
In IDE the data now shows " networkSecurityLevel: ZWAVE_S0_LEGACY"
which is different from what my other incidental zwave garage door opener shows
(www.rboyapps.com - Making SmartThings Easy!)
That’s normal with the new firmware and doesn’t impact any functionality. See this topic for a detailed explanation: