I’m not sure the dashboard was ready for prime time.
A 7-10 second load time for the favorites is of little value. This is the behavior I get most of the time.
I’ve been on the road for about ten days & check both of my hubs several times a day. Load time for “Favorites” is (usually) only a second or two longer than “Home Solutions.” Could it be related to the content of “Favorites?” Mine is set up with only the four default routines…
9-11 seconds here sitting on my home Wi-Fi. I have about 70 items in Favorites.
1 Like
I only have 5 items in my favorites. Once it loads it is fast, however after about 30 minutes of not using the app this is the experience I get. I also have a similar experience with widgets. I only use the dashboard when I want to do something fast and because this is my experience I can’t do it fast.
2 Likes
What cameras or system are you using? Does it tie into smarthings with motion alerts?
Foscam F9821Pv2 - I believe there are ways to use motion alerts but I’m using picture by email natively supported by the camera in order to remove one level of abstraction.
When it rains, it pours.
1 Like
Hi
Is the administration level for user a option. SHM disaber/enabel.
It is one of my wishes.
1 Like
+1
Boy, do I wish ST would implement this!
@kleneau please, please, please,… if you’re indeed listening as ST claim to be. Stop making me scroll down over hundreds and hundreds of things to add a new thing. Give me another way of doing it like you had in the past.
7 Likes
I added the story to the current sprint. I am hoping we have something in the next full release.
5 Likes
Still no fix for having to enter my e-mail address every time I open the iOS app? I’ve only had Smartthings for a month or two, but I can see this issue goes back months, at least.
This has gotten frustrating to the point of seeing what else is out there…hopefully this bug gets squashed soon.
@dmatich here is a post you may want to review on the logging out issue.
I really hope at some point the presence can become more reliable.
We don’t get crazy in’s and out’s. What we do get however is we leave the house go 30 miles away for hours (as much as 10 hours gone) and it still shows we are home. Or I can leave for a few hours, come home, and it never shows I left of came back. It is just not consistent. It usually works for a couple days then it starts doing that. Almost like it has some sort of 5 day timeout setting. Now…it usually doesn’t happen to our phones at the same time. Sometimes it is happening on one phone, but the other is fine. We have the exact same phone, 6s plus.
Having a working reliable presence sensor is a top priory for us and one of the biggest selling points to ST. Having lights automatically turn on when we arrive, making sure everything is off when everyone leaves, and arming and disarming the alarm, are all essential to home automation. Without a reliable presence sensor, we have to keep manually checking for things that should be automated, which defeats the purpose.
I posted this in another thread as well, but wanted to put it here too. I know there are comments stating that the presensce isn’t a ST issue/problem, but it just seems like there is something on ST’s side that can be done. It is frustrating and it feels like it would be a ST/Hub issue. Especially when we can see that our phones show us exactly where we are through every single app that has this ability. All my map/transit apps show me exactly where I am, my weather apps show me exactly where I am on my watch and phone, without even opening the app. So even while I could have 10 different apps showing my exact location correctly, even after hours of being away, smartthings still thinks I am 30 miles away, at home.
That is what is so frustrating and confusing and causes users to pint the finger at ST. Why??? Because that is the only location device that shows their phone is incorrectly placed.
1 Like
Presence has been a topic of discussion many times in the forum. So many factors in play and much as I have tried to find a common denominator, I never have. We have 2 Iphones used a presence sensors and despite phone upgrades etc., have never had a single problem with presence. I don’t think this is one we can blame on ST (at least not completely anyway). I suspect instead it’s an issue of how geolocation works, or in some cases doesn’t, on mobile devices together with an ST problem. I think perhaps it takes a combination of events and not necessarily the same combination each time to trigger the issue.
Sure, but with us, we are traveling over thirty miles away, with one of us traveling between offices in 3 different cities. It’s not like we are only 2 miles away. We are gone all day as well. As I mentioned, it will work for a few days then all of the sudden stop. It’s like our phones fall off of ST. Sometimes it picks back up, sometimes I reboot the hub, sometimes I reboot the phones. It does come back, only to ignore the phones again after a few days or a week.
Yep, I get it, this same scenario has been described before. I’ve read all the posts people have made about this and all the steps various people have taken to mitigate and still haven’t been able to surmise a theory that holds water as to why. Wish I could give you the magic bullet. I guess the only thing anyone can do is report the problem to ST support each time it occurs perhaps eventually they can replicate and offer a solution.
I will be honest and nothing against anyone here, but my contact with ST support has been less than stellar. To put it bluntly, worthless. I email support, and I am told inconsistent information. I call support and the rep just says they are not sure what is going on and defaults to “we are working on some bugs.” I feel like I receive more assistance here on and forums, and from ST staff here, but the common answer, is “we are working on it”. If I said that to customers at my job, after a few day/weeks, and for sure years, I wouldn’t have those same customers any longer.
It’s hard to put blame on the phone, as reviews for the Official Samsung Presence Sensor are not great. Many complain of the same issues I and others have noted.
I am fairly new here, but if the presence sensor has been an ongoing issue for so long, why is it still an issue? Is this something that is truly being worked on, or is that just what is said so the conversation ends? With the blame being pointed in every direction but themselves, is this something that can even be fixed?
An excellent question. I truly get your frustration.
I agree that other apps on my phone that use geolocation seem to be better, on average, than the ST app. However presence sensing on my iphone and my wife’s is generally much better than it was 1-2 years ago.
But what do you mean that many complain of the same issues with the keyfob presence sensor? It works completely differently than presence detection on your phone.
The only real complaint I have about the keyfob is that it eats batteries. It pings the hub every 30 seconds whether you’re home or away. As long as you have a solid zigbee mesh it should update your presence pretty quickly.
Always possible that ST cloud issues introduce additional delays in running automations that depend on presence, but that’s a separate issue.