iOS 1.7.1 Mobile Presence Issues

Apps & Clients iOS
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I updated the iOS app on Monday (4/6) on the three iPhones of my family (6, 6+ and 4s), and I’m having major problems with all of them. They work when I set them up, but they seem to lose background location notifications “after a while”. The only way to wake them up again is to open the app which is running in the background.

When I had similar problems in the past (I’ve been using iphones as presence sensor for >1yr now), I went in the iOS settings, and disabled/re-enabled the location permissions, background running and cellphone data usage setting for the ST app; that always fixed the problem. I’ve now done the same a few times, but the problem keeps coming back, and on all phones.

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My wife’s phone but not mine. She’s been disappeared for two days now.

3

Yep

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Me too on my wife’s 6+.

Also on my Android phone, a Note 4, which just updated to Lollipop.

5

Over the last 2 says my wife has been “Home” while at work 30 miles away. It had been rock solid up until now.

iPhone6.

6

Looks like the app isn’t telling iOS to use geofence.

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Solid purple means it used it recently… While purple outline means it’s using geofence. Smartthings is solid purple so no geofencing.

EDIT: NVM it has not moved to a purple outline.

No idea now lol

7

Tell support@smartthings.com. The more people who report, the more resources they can justify assigning to fixing it.

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Yup, clearly this is a bug as it was working fine on my phone until 1.7.1. Ironically, it never worked right on my wife’s so I started using a presence tag in her car, which has been flawless. Now I might need one? Ughhhhhh.

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Wow, mine got better after weeks of not doing well at all. Got notices of arrival and departure like I use to last fall.

Must be a fluke. Now I am going to go home and drive inside and outside of the geofence boundaries and make the neighbors wonder about me. :grinning:

10

Yea I was going to take a look tonight. Perhaps a rebootsky.

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I just upgraded to iOS 8.3, so we shall see if that helps :smile:

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Even after the upgrades, it does trigger for me at the same spot.just came back… Iphone 6 and iOS 8.2.

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13

We have all Android phones in the house except one. Presence works fine for everyone except the oddball Apple. Always says it’s home even though it’s 150 km away. I can only get it to right itself if I delete and re-add. I have removed it from primary functions like Everyone is Away as the doors never lock and the house mode never goes to Away - lights and furnace stay on, Grrrr.

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Ours has been spotty for a while now. We have 3 devices setup, 2 iPhone 6’s and a 5s. Mine works 99% of the time perfectly. The other two are very hit and miss. Both will leave and only one comes back but ST sees that both are back. Or all 3 leave but it sees 1 as still being at home. Very very hard to have the house “lock up when no one is at home” when it doesn’t know that we are all gone.

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You have individual accounts/logins for the ST. mobile apps right and hope not sharing the same account between the three phones?

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These are very basic steps. Reposting again…

17

Yes, all three have different accounts.

18

Thanks Ron; I’m well aware of those various steps, as I mentioned. The same phones have been working smoothly for over an year - with their occasional glitches and going through the well known steps to correct them. I also went through a couple of phone upgrades and various iOS upgrades; and all kept being manageable.

There is something different in this case:

  • The problem persists, even after the usual steps to correct it
  • The problem is happening on all three phones, not just one
  • The problem started happening just after upgrading the ST app to the latest version

That seems to be an indication that “something” did change in the ST app - which is now triggering this issue; but of course I have no idea what that “something” may be.

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Really sorry to hear that @minollo. Support?

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Yep; no response yet, but I’m not keeping my hopes very high about that either… It’s tough to troubleshoot something with so many layers and different players in the picture…